Where we are collecting from

This week we are collecting from the following London Boroughs:

• Camden
• Haringey
• Islington
• Kensington & Chelsea
• Westminster

Please only book this date if your collection address is located in the Boroughs above, otherwise your booking will be cancelled.

What to expect on the day

Collections are made between 9am-1pm on the day. The driver will call you when they are on their way to you. The driver can only wait for a maximum of 10 minutes, so please ensure that all your items are ready for collection.

What items we can collect

Check out the full list of items we can and can't accept, and importantly, how to prepare them for collection, on the Donation Guides on our website. 

There are some items we can't accept, such as car seats, single beds and used mattresses, and the driver won't be able to take these. 

Cancellations

Cancellations can be made up to 48 hours before your collection. Simply click on the 'My Dashboard' link in your confirmation email, where you will be able to cancel and refund your collection.

Any cancellations beyond this point will still be liable for the full collection fee and will need to be emailed to: [email protected]